Shipping policy

Shipping Policy

All our prices include both VAT (at standard UK rate of 20%) and standard economy delivery to UK mainland addresses. Remote or offshore postcode areas are not covered by our standard UK free delivery and will incur an additional delivery surcharge before they will be despatched. (NB small lightweight items may still be posted via Royal Mail for no additional charge, but this will be confirmed prior to despatch). To check if your delivery area is classified as remote or offshore, please review our UK Postcode Delivery Exclusions list below.

We will endeavour to offer the best delivery option available for your area and at the best price, but charges will depend on location, order value and total weight. If you require a price for delivery prior to ordering please email us at enquiries@chrometrader.co.uk with your delivery address and order requirements and we will come back to you with our best price for shipping.

We do not currently offer delivery outside of the UK and unfortunately due to the ongoing issues relating to Brexit, delivery to Northern Ireland is not available on all items at this time and if we are unable to send your order due to these ongoing constraints, we will email you to advise and refund you accordingly.

We aim to dispatch orders quickly and efficiently. However, if any item is out of stock, we will email you within two working days to advise you and provide an estimated delivery time, wherever possible. If you do not wish to wait, we will cancel the out-of-stock items and refund the relevant amount.

Orders can be delivered via standard and recorded Royal Mail post, secure carrier, our drop shipper, or the manufacturer direct, depending on the item(s) ordered. Tracking and carrier information will be provided on your despatch confirmation email.

Please ensure you provide a delivery address where someone is available to accept your delivery throughout the day, to prevent failed delivery issues. Any deliveries which are returned to sender will not be re-sent without additional charges. We also recommend inspecting your package before accepting it and noting any damage on the delivery driver’s scanner wherever possible. This is especially important for pallet deliveries like toolboxes, as damage claims cannot be made after signing to accept.

If any damage has occurred, please email us at enquiries@chrometrader.co.uk  within 24 hours with full details and photos of the issue, also detailing your order number and contact information and we will aim to resolve your issue quickly and will keep you informed at all times during the process.

If you have any other queries or issues with your delivery or order, again please contact us via email with details of your problem along with your order number and name and we will investigate and come back to you promptly.

UK Postcode Delivery Exclusions List

Scottish Highland & Island Postcodes excluded from free shipping (if over 2kg):

  • Highlands – FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42
  • Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3

Northern Ireland (excluded if over 2kg): All BT postcodes.

Channel Isles (excluded if over 2kg): All JE & GY postcodes.

Isle of Man: All IM postcodes

Scilly Isles: TR21-25

All the above postcodes will incur an additional delivery surcharge per order as they are NOT included as Free Shipping. We will contact you with the best available delivery options for your order before you are charged. You can then either accept the surcharge and pay or cancel your order.