Shipping policy
At ChromeTrader, we aim to provide a reliable, efficient and competitively priced delivery service.
We offer free standard delivery to eligible addresses in England, Scotland and Wales, with additional delivery options available depending on your location and the products ordered.
All product prices displayed on our website include VAT where applicable.
UK Mainland Delivery
We offer the following delivery options to eligible addresses in England, Scotland and Wales:
- Standard Delivery – FREE: Estimated delivery within 2–4 working days.
- Express Delivery – £7.99: Estimated delivery within 1–3 working days.
These delivery times are estimates and may vary depending on the destination, carrier, stock availability and the size or weight of the products ordered.
Please allow for possible delays during particularly busy periods, including Christmas, Easter, bank holidays and other periods of increased demand on delivery networks.
We endeavour to dispatch orders promptly, but carrier delays may occasionally occur outside our direct control. Your statutory delivery rights remain unaffected.
Important Delivery Information
Free standard delivery applies to eligible destinations and orders only. Certain remote and offshore postcodes, and some large or heavy products, may require an additional delivery charge.
Please review the postcode guidance below or contact us before ordering if you are unsure whether your delivery address or chosen products qualify.
Where an additional charge cannot reasonably be calculated in advance, we will contact you to explain the available delivery options and provide a quotation. No additional surcharge will be collected without your agreement.
If you do not wish to proceed with the additional charge, you may cancel the affected order and receive a full refund.
Northern Ireland Deliveries
We offer delivery to Northern Ireland on most products, subject to size, weight and carrier restrictions.
Our standard delivery charges are calculated automatically at checkout:
- Orders up to £30.00: Free standard delivery.
- Orders over £30.00: £9.99 standard delivery.
Estimated standard delivery time is 2–4 working days.
We aim to keep delivery charges as competitive as possible, using Royal Mail for smaller parcels where suitable and alternative carriers for larger or heavier orders.
Certain oversized or particularly heavy products may require a separate delivery quotation or may not be available for delivery to Northern Ireland.
If your order is affected, we will contact you before dispatch to explain the available options and any additional costs.
No additional delivery surcharge will be collected without your agreement. If you do not wish to proceed with an additional charge, or we are unable to fulfil your order, you may cancel the affected order and receive a full refund.
Remote and Offshore Deliveries
Certain remote and offshore destinations may incur additional delivery charges, particularly for larger or heavier products requiring courier delivery.
Where possible, smaller and lightweight items will be sent using Royal Mail without an additional surcharge.
For larger or heavier orders, we may need to obtain a separate delivery quotation.
If your order is affected, we will contact you before dispatch to explain the available delivery options and any additional costs.
No additional surcharge will be collected without your agreement. If you do not wish to proceed, you may cancel your order and receive a full refund.
Postcode Areas Where Additional Charges May Apply
The following postcode areas are based on the 2026 delivery classifications supplied by our carrier and fulfilment partners.
Isle of Wight
- PO30–PO41
Isles of Scilly
- TR21–TR25
Scottish Highlands and Islands
- AB31–AB38
- AB41–AB56
- HS postcodes
- IV postcodes
- KA27–KA28
- KW postcodes
- PA21–PA50
- PA60–PA78
- PA80
- PH4–PH44
- PH49–PH50
- ZE1–ZE3
Northern Ireland
- All BT postcodes (please refer to our Northern Ireland delivery charges above).
Isle of Man
- IM1–IM9
Channel Islands
- Jersey: JE1–JE5
- Guernsey: GY1–GY10
These postcode areas are provided as a guide to destinations where additional carrier charges may apply. The list is not necessarily exhaustive, and a surcharge will not apply to every order.
Delivery charges depend on the destination, delivery method and the size and weight of the products ordered.
If you are unsure whether your delivery address qualifies for free standard delivery, please contact us before ordering.
Isle of Man and Channel Islands Deliveries
We can arrange delivery to the Isle of Man, Jersey and Guernsey, subject to product size, weight and carrier availability.
As delivery charges vary and online checkout may not currently be available for these destinations, please contact us before placing an order.
Email enquiries@chrometrader.co.uk with your delivery postcode and details of the products required.
We will confirm the available delivery options and provide a quotation before you proceed with your purchase.
Order Processing and Dispatch
We aim to process and dispatch orders as quickly as possible, Monday to Friday, excluding UK bank holidays and notified business closure periods.
Orders placed before 9:00 am on a working day will normally be dispatched the same day, subject to stock availability.
Orders received after 9:00 am will normally be dispatched on the next working day.
Where possible, we may dispatch orders sooner than these timescales.
Orders placed during weekends, bank holidays or notified business closures will normally be processed when normal business operations resume.
Dispatch times and delivery times are separate. Any delivery dates or deadlines agreed with you at checkout remain subject to your statutory rights.
Christmas and New Year Deliveries
ChromeTrader normally operates a reduced service or closes for an extended period over Christmas and New Year.
During this period, order processing and dispatch may be delayed, although some orders may still be dispatched where possible.
Our Christmas opening arrangements, including any changes to dispatch schedules and delivery estimates, will be communicated on our website in advance.
Stock Availability
We endeavour to keep our website stock information accurate.
If an item becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible to explain the situation and provide an estimated availability date where possible.
If you do not wish to wait, you may cancel the affected item and receive a refund. Your statutory rights remain unaffected.
Delivery Methods and Tracking
Orders may be dispatched using Royal Mail, DHL eCommerce UK, another suitable carrier, or directly from one of our suppliers or manufacturers.
The delivery method selected will depend on the size, weight, destination and nature of the products ordered.
Where tracking information is available, it will be provided in your dispatch confirmation email.
For larger deliveries, including palletised items and workshop equipment, the carrier may contact you to arrange a suitable delivery date.
Receiving Your Delivery
Please ensure that you provide a complete and accurate delivery address when placing your order.
For parcels requiring a signature or personal acceptance, we kindly ask that you provide a delivery address where someone will normally be available during standard weekday delivery hours.
Most courier deliveries take place during normal working hours, Monday to Friday. Evening and weekend deliveries are not routinely available and should not be assumed unless specifically offered at checkout.
If you are unlikely to be available at your home address, please consider using an alternative suitable delivery address, such as your workplace, where permitted.
Where a delivery attempt is unsuccessful, the carrier may leave instructions for redelivery or collection. Customers are kindly requested to follow these instructions promptly to help prevent parcels being returned to us.
If an order is returned because of an incorrect address, failure to collect, or repeated unsuccessful delivery attempts attributable to the customer, reasonable additional delivery costs may apply where permitted by law. Any such charges will be explained before redelivery is arranged.
Customers will not be held responsible for failed delivery attempts caused by the carrier or circumstances outside their control.
Large and Palletised Deliveries
For larger or palletised deliveries, please ensure that suitable arrangements are in place to accept the goods, including any unloading arrangements agreed before delivery.
We recommend inspecting the packaging and goods for visible damage before signing for receipt.
If you notice damage, please record this with the delivery driver where practical and contact us as soon as possible.
Signing for a delivery does not affect your statutory consumer rights.
Damaged, Missing or Incorrect Deliveries
We take care to ensure that orders are packaged appropriately and arrive in good condition.
If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible so we can investigate and resolve the issue.
For damage claims, we recommend contacting us within 24 hours of delivery where practical, particularly for large or palletised items. Prompt notification helps us investigate the issue with the carrier.
Please include:
- Your order number.
- Your name and contact details.
- A description of the problem.
- Photographs of any damage to the products or packaging, where available.
Email: enquiries@chrometrader.co.uk
The suggested 24-hour reporting period is not a condition of making a claim and does not affect your statutory consumer rights.
If your delivery is delayed or appears to be missing, please contact us so we can investigate with the carrier and advise you of the next steps.
Where we arrange delivery, we remain responsible for the goods until they come into your physical possession or that of a person you have identified to receive them, subject to applicable consumer law.
Delivery Enquiries
If you have any questions about delivery charges, estimated delivery times, remote destinations or an existing order, please contact our customer service team.
Email: enquiries@chrometrader.co.uk
Please include your order number where applicable, or your delivery postcode and product details if requesting a quotation before ordering.
We will endeavour to respond promptly and assist with your enquiry.
Nothing in this Shipping Policy affects your statutory rights under UK consumer law.