Refund policy

Returns & Refund Policy

We do our best to provide as much product information and pictures as possible so you can make an informed decision prior to placing an order however if you do find the need to have to make a return then we are happy to accept “change of mind” returns as long as the item is still new, un-used and in its original packaging so it can be re-stocked and it is received back within 30 days of purchase.

If you have changed your mind and wish to return all or part of your order, please contacts us within 7 days and we will email you with return instructions. All returns must then be received back within 30 days of delivery. Please note any return costs will not be refunded for change of mind returns and please ensure you securely package your returns, and you use a delivery service that provides delivery confirmation to ensure it is received back safely and securely. Delivery charges can also not be refunded for any returned orders. We will process returns quickly upon receipt and confirm via email to you when your refund has been agreed and processed.

Warranty Claims

Most products and brands we offer do come with a manufacturer’s warranty, which covers manufacturing defects for either the expected life of the product or for a maximum of one year. Please note exclusion do apply on certain types of products such as on consumables, repair kits and bits etc.

Some warranties do require that you directly register your purchase with the manufacturer as soon as possible. We recommend you do this, as failure to do so may mean you miss out of any extended warranty cover this offers from the manufacturer.

However in the unlikely event that you do have an issue with an product you have purchased from us please email us at enquiries@chrometrader.co.uk with full details of the issue along with photo’s clearly showing the fault and your contact details and proof of purchase and we will come back to you with how to proceed. 

Incorrect Delivery Issues

We do make every effort to ensure your order is currently supplied however if we do make a mistake please contact us via email at enquiries@chrometrader.co.uk and provide us with full details of the issue and we will come back to you ASAP.