FAQ

We are located in Burntwood, Staffordshire. Please note we are an online only store and do not offer a collection service at this time.

Email: enquiries@chrometrader.co.uk
Phone: 0330 043 6981

Yes, all prices include VAT at the UK standard rate of 20%.

Major credit and debit cards.

Payment is processed during checkout.

Yes, for UK mainland addresses. Some exclusions apply for remote or offshore areas.

Yes, certain postcodes like BT, IM, JE, GY, and some Scottish Highlands and Islands may incur a delivery surcharge. Surcharges applicable will be advised during the checkout process. Alternatively please contact us to find out more information.

Orders are dispatched promptly. If an item is out of stock, you'll be notified within 2 working days.

Yes, all orders over £20 are sent via traceable methods and require a proof of delivery photo upon delivery. Some products will also require proof of age ID.

Yes, contact us within 7 days of receipt with your request. Returns must be unused, in original packaging, and received within 30 days of delivery.

Return postage for standard "change of mind" returns is not covered.

Email us within 24 hours with details and photos. Include your order number and contact information. We will endevour to resolve ASAP for you.

Yes, we offer products from professional reputable brands like Britool Hallmark, Genius Tools, Sealey, Facom, Britool Expert, and many more! All products are backed by their respective manufacturer's guarantees unless specifically detailed otherwise (i.e for clearance lines).

Stock levels vary. If an item is out of stock, you'll be informed within 2 working days.

No, but creating an account allows you to track orders and manage preferences and receive discount offers and vouchers and newsletters.

Log in to your account to view order status and tracking details.

Subscribe to our newsletter on the homepage. This will keep you up to date with our latest special offers and new product launches.